| Course | |||||
|---|---|---|---|---|---|
 | 1. MOE911 BASIC / Character In Crisis CIC TRACK targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates... | ||||
 | 1. MOE911 BASIC / Change Management 35 minute intro: Change Management Basics in the PSAP environment Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just... | ||||
 | 1. MOE911 BASIC / Change Management Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just processes, policies & tactical components. They need to learn about... | ||||
 | 1. MOE911 BASIC / Communications with Purpose | ||||
 | 1. MOE911 BASIC / Communications with Purpose | ||||
 | 2. MOE911 SUPERVISOR / Communications with Purpose Conversations do not have to be dramatic, one-sided, or overly complicated. Instead, practice interactions that can assist people with understanding boundaries, identifying obstacles, and implementing positive change. | ||||
 | 2. MOE911 SUPERVISOR / Communications with Purpose When communicating, 57% of your speaking is body language, 37% is TONE OF VOICE,and only 6% is the actual words you say. A persons tone of voice carries significant meaning. A phrase as simple as “I don't know” can be taken in a number of... | ||||
 | 2. MOE911 SUPERVISOR / Communications with Purpose We know that verbal communications is important in work and personal relationships. But did you know that non-verbal communication is just as important? In this course you will learn resolution techniques, how to use body language, voice and... | ||||
 | 1. MOE911 BASIC / Communications with Purpose | ||||
 | 1. MOE911 BASIC / Communications with Purpose |
