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2. MOE911 SUPERVISOR → Communications with Purpose

Difficult Conversations (CWP-5)


Description
Conversations do not have to be dramatic, one-sided, or overly complicated. Instead, practice interactions that can assist people with understanding boundaries, identifying obstacles, and implementing positive change.


When conversations are difficult, emotions run high, misunderstandings can occur, and damaged feelings often prevail. With training and practice, we can notice cues and practice mindfulness in our words and reactions. Managing conflict requires collaboration in conversations, which reduces blame and increases problem-solving.

Course Length: 1 hour CEU Credits: 1 Course Date: Course Location:

Content
  • CWP-5 Difficult Conversations
  • Conversations 1 Job Aid
  • Difficult Conversations Job Aid
  • CWP-5 Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year